Effective Date: May 1, 2025
At VitaDone, your satisfaction is important to us. If you’re not completely happy with your purchase, we’re here to help.
Returns
- You may return unopened and unused products within 30 days of purchase.
- To be eligible for a return, the item must be in its original packaging and in the same condition that you received it.
- We do not accept returns of opened or used products due to safety and hygiene concerns.
Refunds
- Once we receive your return, we will inspect it and notify you of the status.
- If approved, we will initiate a refund to your original method of payment.
- Refunds typically take 5–10 business days to process, depending on your payment provider.
Exchanges
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at daviscl311@gmail.com.
Return Shipping
- Customers are responsible for return shipping costs unless the product was defective or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance.
How to Start a Return
Please contact us with your order number and reason for return, and we’ll provide return instructions.